Our staff are dedicated to making sure you have a unique and wonderful experience. We have a number of frequently asked questions below.
What time is check in / out?
Check-in is available from 3pm, check-out until noon. You may request an early check-in or late check-out at the time of booking, we’ll take note and do our best to accommodate your request, subject to availability.
Can I hire a bike?
Yes, there are e-bikes available for rental at reception. Make the most of your stay and discover the natural surroundings at your pace.
Can I use the spa facilities?
Hotel guests enjoy complimentary access to Wellness Club Sotogrande, with over 2,800 sqm dedicated to your wellbeing: Hydrothermal circuit, 20m pool, sauna and steam room.
Can I use the gym?
Yes, hotel guests enjoy complimentary access to SO/ FIT gym, open 24/7. State-of-the-art equipment and a schedule of daily collective classes.
Do you have wifi?
High speed wi-fi available as a courtesy for all our guests.
What are the standard facilities in all rooms?
All rooms have balcony or terrace, air-con, wifi, TVs with Chromecast, mini-bar, bathtub and rain shower, hairdryers, steamers and tea/coffee making facilities
Do you accept pets?
Dogs under 12 kgs accepted. Owner must comply with the following rules and will be solely responsible of the cleanliness and safety. Dogs are not permitted in the following areas : Indoor restaurants, Pool areas, SPA and must be on leash at all times. Supplement of 40€ per night applies. Noncompliance to the pet policy rules will incur a fine of 100€ from the hotel.
How can we embrace water conservation?
Southern Spain is experiencing a period of drought, and, like many in the region, the government has implemented measures to conserve water. We’ve implemented a system to mitigate complete cuts, but there might be a slight impact on water pressure. The Spanish Government has scheduled water cuts from 11pm to 6am daily, and even though we have a back-up, we apologize in advance for any inconveniences and water cuts that might occur.
We deeply appreciate your understanding and commitment to adapting your water practices during your stay will contribute significantly to our collective efforts to conserve this precious resource. Ask our team for more information.
What are the exciting news about renovations & construction?
As part of our ongoing commitment to providing an unparalleled experience, our resort is undergoing enhancements to elevate your future stays even further.
The best part? You can rest assured that these enhancements are being carried out with the utmost care and consideration for our guests. Our restaurant, bar & spa and their operating hours remain unaffected, allowing you to continue enjoying the exceptional dining, wellness, and recreational offerings that you love. We want to assure you that there will be no noise disturbance or interruptions to your experience. Our team is working diligently to minimize any impact on your stay. Ask our team for more information.
Still got a question?
If you haven’t found the answer you need, fill out the enquiry form and we’ll get back to you as soon as possible.