Frequently Asked Questions

Check-in is available from 3pm, check-out until noon. You may request an early check-in or late check-out at the time of booking, we’ll take note and do our best to accommodate your request, subject to availability.

Yes, there are e-bikes available for rental at reception. Make the most of your stay and discover the natural surroundings at your pace.

Hotel guests enjoy complimentary access to Spa & Wellness Club Sotogrande, with over 3500 sqm dedicated to your wellbeing: Hydrothermal circuit, 20m pool, sauna and steam room.

Yes, hotel guests enjoy complimentary access to SO/ FIT gym, open 24/7. State-of-the-art equipment and a schedule of daily collective classes.

High speed wi-fi available as a courtesy for all our guests.

All rooms have balcony or terrace, air-con, wifi, TVs with Chromecast, mini-bar, bathtub and rain shower, hairdryers, steamers and tea/coffee making facilities

Dogs under 12 kgs accepted. Owner must comply with the following rules and will be solely responsible of the cleanliness and safety. Dogs are not permitted in the following areas : Indoor restaurants, Pool areas, SPA and must be on leash at all times. Supplement of 40€ per night applies. Noncompliance to the pet policy rules will incur a fine of 100€ from the hotel.

Southern Spain is experiencing a period of drought, and, like many in the region, the government has implemented measures to conserve water. We’ve implemented a system to mitigate complete cuts, but there might be a slight impact on water pressure. The Spanish Government has scheduled water cuts from 11pm to 6am daily, and even though we have a back-up, we apologize in advance for any inconveniences and water cuts that might occur.
 
We deeply appreciate your understanding and commitment to adapting your water practices during your stay will contribute significantly to our collective efforts to conserve this precious resource. Ask our team for more information.

Included: Food & beverage items clearly marked as included, access to hydrothermal circuit, sauna & steam room; 24/7 gym and daily complimentary classes; kids club; e-bike rental, racquet club and seasonal beach club. Check brochure for full inclusions list.

SO/ Sotogrande Spa & Golf Resort Hotel reserves the right to review the offer without notice. Some activities may be subject to supplement charge.

All Inclusive Resort Bracelet mandatory. Not included: any other extras not clearly stated as included in ALL Inclusive or Semi Inclusive. All services subject to seasonality, availability and must be confirmed with our team.

Food & Beverage services not included and subject to extra fee:

Room Service, Breakfast in Room, Grab & Go, Beach Club restaurants & bars, Racquet Club Bar, and Alma Andalusian Store by SO/ Sotogrande and any ítems (food & beverage) not clearly marked as included in each restaurant & bar menu.  Special menus (Valentine’s, Bistronomy , and other special events) are not included.

*All soft drinks are included within the hotel. Included alcoholic drinks selection to be served only by the glass – any bottle or premium brand outside the selection will be subject to supplement charge. Dishes and drinks requested within the “all-inclusive” plan may only be consumed exclusively by the holder or holders of that plan.

The cost of dishes and drinks requested to be shared among several guests will be distributed proportionally among all of them, with only the proportional part corresponding to the client or clients with the “all-inclusive” plan being covered by the plan.

Any abuse of the “all-inclusive” plan will entitle the hotel management to exclude the client from the plan and charge for the abused dishes and/or drinks at the menu price. In cases of more severe or repeated abuse, the “all-inclusive” plan may be canceled. Similarly, the “all-inclusive” plan may be canceled for any client who does not maintain a civic, respectful, and/or courteous behavior towards other clients and/or staff during their stay at the hotel.

Spa & Wellness Club services not included and subject to extra fee: Massages, treatments, mani-pedi and beauty services, hammam treatment, boutique products, personal training, cryotherapy, flotation therapy, workshops or any services not clearly stated as included.

Miscellaneous:  any services not clearly stated as included Will be subject to extra charge, such as but not limited to: workshops, transportation, rentals, green fees, concerts, and others. Included services must be booked in advance. All inclusive package applies from check-in official time 3pm and check-out official time 12pm.

Find out more details and seasonal opening hours here. Discover the different areas and activities available for our little guests, available as a courtesy for hotel guests.

• Kids Area – Kids area with wibit, games and fun activities. Kids must be accompanied and supervised by a reponsible adult at all times.
• Kids Club – Kids registration form must be dully filled and signed by responsible adult. For kids between 4 and 13 years old, available as a courtesy for hotel guests.
• Child Care – Babysitting services available upon request, must be booked minimum 24 hours in advance and subject to extra cost (50€ per hour).