SO/ Sotogrande
Frequently Asked Questions
General Questions
How can I make a reservation at your resort?
You can make a booking via our website, by calling +34 956 58 20 00 or by sending an email to sotogrande@so-hotels.com
What is your cancellation policy?
The cancellation policy depends on the rate: direct flexible rates require 3 days’ notice; pre-paid rates do not allow for cancellations or changes. Please find more details in your booking confirmation.
How can I modify or cancel an existing reservation?
You can amend or cancel a booking online via the Accor system or directly with the hotel’s reservations team, if it is a direct booking. The reservation team is available via phone +34 956 58 20 00 or by email sotogrande@so-hotels.com
How can I pay?
You can pay your stay at the hotel or, in the case of advance payments, pay the room rates online.
The payment methods available are: Credit card, Debit card, Cash and Transfers.
How can I redeem a promo code?
You can redeem it directly in the booking process on the website.
Is a deposit required to book a room?
A valid credit card is required at check-in. To cover any incidental expenses during the stay, a pre-authorisation will be requested upon arrival.
Is breakfast included? How much does it cost?
Yes, our à la carte breakfast is included.
Why should I book directly on so-hotels.com? Is this the best available rate?
Booking directly on so-hotels.com gives you loyalty points, elite night credits, and a Best Price Guarantee.
Does the resort offers/accepts gift cards?
Yes. We offer gift cards with fixed expiry dates. Please find our offerings here.
What loyalty or membership programme does SO/ Sotogrande offer?
SO/ Sotogrande is a member of ALL Accor, Accor ALL Inclusive and Dis-loyalty.
Do you recommend pre-booking all dining and leisure prior to arrival?
Yes. We recommend that you book activities and restaurants before and during your stay.
What are the terms & conditions on my ALL Inclusive booking?
Terms and conditions of the offer: These depend on whether the rates are flexible or prepaid.
- The ‘All-Inclusive’ offer includes free accommodation, food and drink according to selected menus, entertainment and children’s activities, spa and group fitness classes, as well as access to the beach club. All subject to the season and at the hotel’s discretion. Advance booking is required.
- The hotel reserves the right to amend the terms of the offer. Room service, Grab & GO, food and drink at The Beach, activities, golf, spa treatments, shopping and airport transfers are not included.
For further information, please visit our website: All Inclusive Collection | SO/ Sotogrande
What is your policy regarding children staying at the resort?
Depending on the hotel’s policy regarding children, supplements for children may apply; these are included in the total booking amount. Please check the terms and conditions of the rates when making your booking.
Special conditions for children: Children under 18 must be accompanied by a parent and carry valid identification. The indoor swimming pool and spa are for adults only. Children aged between 5 and 15 may use these facilities from 10am to 1pm, if they are accompanied by an adult.
I haven’t received my invoice. What should I do?
Please contact customer services or the hotel reception to request this.
Email: FrontOffice.Sotogrande@so-hotels.com
Phone number: +34 956582000
What sustainability initiatives undertakes the resort to reduce its environmental impact?
SO/ Sotogrande is proud to be Green Key certified, an internationally recognized eco-label awarded to hotels that meet defined environmental and sustainability standards. To learn more about the Green Key certification and its measures, please visit https://www.greenkey.global/
Other than that, the hotel has installed solar panels to reduce electricity consumption from non-renewable sources and has systems in place to collect and utilise rainwater, reusing it for watering gardens and green spaces.
What identification is required at check-in?
Upon arrival, guests are required to present a valid form of identification, either a national ID card or passport. Guests will also be asked to provide contact details, including their address, email address, and telephone number.
Do you offer group rates or event bookings?
Yes, the hotel offers group rates and event bookings, subject to availability. Rates and conditions may vary depending on the dates, number of attendees, accommodation requirements, and event specifications. For more information and requests, please send an email to sales.sotogrande@so-hotels.com.
About the resort
When is the reception available?
Our Reception team is available 24 hours a day, 7 days a week, to assist you throughout your stay. Whether you require support upon arrival, during your visit, or at departure, our team will be delighted to assist you at any time.
What time is check in / out?
Check-in is available from 3pm, allowing guests ample time to settle in and enjoy the resort’s facilities. Check-out is until 12pm (noon). Guests wishing to extend their departure time are kindly invited to contact reception, and our team will be pleased to assist, subject to availability.
Do you have Wi-Fi?
High-speed Wi-Fi is available free of charge to all our guests.
How do I get to the resort?
SO/ Sotogrande Spa & Golf Resort is very well connected to international and domestic destinations. A car or private transfer is still essential for the final leg of the journey to the resort.
Nearby airports: Gibraltar International Airport (GIB); Málaga-Costa del Sol Airport (AGP); Jerez Airport (XRY)
Nearby railway stations: San Roque-La Línea station; Algeciras station
Where can I park?
The resort offers a variety of parking options for our guests’ convenience. Complimentary outdoor and covered parking spaces are available throughout the resort grounds. For guests seeking additional comfort and convenience, a secure underground car park is also available for an additional fee. Valet parking service is offered, allowing our team to take care of your vehicle upon arrival and return it whenever needed.
Can I reserve parking?
The underground parking with valet service can be reserved in advance by contacting concierge.sosotogrande@so-hotels.com
Does the resort have an electric car charging point?
The resort offers electric vehicle charging facilities for guests travelling with electric or hybrid cars. This service is available at an additional charge and may be reserved in advance prior to arrival or arranged directly with the hotel team during your stay, subject to availability.
Do you offer valet parking?
Yes, valet parking is available for guests and is included in the rate of the underground parking. This service allows you to enjoy a seamless arrival and departure experience, with our team taking care of your vehicle throughout your stay.
Do you arrange airport / trainstation transfers?
Private airport and train station transfers can be arranged for both arrival and departure. This service is available at an additional charge and may be reserved in advance through our Reservations or Concierge team, ensuring a seamless and comfortable travel experience. To book this service, please contact concierge.sosotogrande@so-hotels.com.
Do you have luggage service?
Our dedicated team is pleased to provide luggage assistance upon arrival and departure. From the moment you arrive at the resort, our staff will be available to assist with the handling and transportation of your luggage, ensuring a smooth and comfortable experience throughout your stay.
Is smoking allowed at the resort?
Smoking is permitted only in selected designated areas of the resort and not in all outdoor spaces. All rooms and suites are non-smoking, and smoking indoors is strictly prohibited. Guests may smoke on the private terrace of their room or suite.
Can I bring my pet?
Pets weighing less than 12 kg are permitted. The owner must comply with the following rules and will be solely responsible for the cleanliness and safety of their pet. Pets are not permitted in the following areas: indoor restaurants, pool areas and the spa. Pets must be kept on a lead at all times. A surcharge of 40 EUR per night/pet applies. A security deposit of 500 EUR will be charged at check-in for the pet’s stay.
Can I use the spa facilities?
Hotel guests enjoy free access to the Sotogrande Spa & Wellness, with over 3,500 m² dedicated to their wellbeing: a hydrothermal circuit, a 20-metre swimming pool, a sauna and a steam room.
Is there a fitness area?
Yes, hotel guests enjoy free access to the Fitness Club, which is open 24 hours a day, every day. It features state-of-the-art equipment and a programme of daily group classes.
What are the breakfast hours and prices?
Breakfast is served from 7 to 11am. Breakfast is à la Carte and included in the hotel stay.
Prices vary depending on the dish and drink.
Is room service available? What are the hours?
Our room service is available as follows:
Breakfast: 7am to 11am
All day menu: 12pm to 11pm
Night menu: 11pm to 7am next day
Is laundry service available at the resort?
Laundry and dry-cleaning services are available for guests throughout their stay. This service is provided at an additional charge and is designed to ensure maximum comfort and convenience, whether for short visits or extended stays.
What are the kids entertainment options?
Our seasonal Kids Club welcomes children from 4 years of age and offers a variety of supervised activities and experiences tailored to different age groups. Children under the age of 4 may access the Kids Club facilities only when accompanied and supervised by a parent or legal guardian.
About the rooms
What amenities are provided in the rooms?
In the room you will find:
- Illy coffee machine
- Kettle
- Garment steamer
- Safe
- A set of scales
- TV
- 2 telephones
- Music speaker
- Minibar fridge
Is there a minibar in the room?
The rooms include a complimentary minibar, which will be restocked daily and whenever requested. It contains:
- 3 tins of still ‘Solan de Cabras’ water
- 2 tins of flavoured water – one lemon, one orange
- 1 can of Solan de Cabras sparkling water
- 4 flavours of Damman herbal teas
- 4 Illy coffee capsules
- Brown and white sugar
- 2 cups of coffee
- 2 cups of espresso
- 2 glass tumblers
- 3 coffee creamers
Are any of the rooms wheelchair-accessible?
Yes. Our SO/ Comfy King rooms feature a wheelchair-accessible bathroom.
Do the rooms have a balcony or terrace?
All rooms have a terrace. The SO/ Cosy rooms and SO/ Lofty suites have a balcony.
Are cribs or extra beds available?
Yes, we offer both options at the hotel. An extra bed can only accommodate one person aged between 8 and 11, and it can only be provided in SO/ Comfy rooms.
Are there rooms with connecting doors for families?
Yes, we do offer them. Please book them by calling us on +34 956 58 20 00 or by emailing sotogrande@so-hotels.com, as bookings cannot be made via the website.
Is there a safe in the room?
Yes. All our rooms and suites have a safe.
Restaurants & Bars
What on-site dining options are available, and how can I make a reservation?
Our resort has three different restaurants, a main bar and two pool bars. Opening times vary depending on the season.
We recommend booking your table directly via our website.
What social spaces do you offer? What are the views like?
All our restaurants have an outdoor terrace available to all guests. We enjoy views of the golf course, the sea and the mountains.
Are there special events at the restaurants and bars?
We organise live music shows in our main bar and DJ sets at our Chiringuito restaurant. The timings vary depending on the season.
Can I come by Society Clubhouse for lunch even if I'm not a hotel guest?
Yes. We recommend booking a table directly via our website.
Can I have breakfast at Society Clubhouse even if I'm not a hotel guest?
Yes, walk-in guests are welcomed if there are availabilites. We don’t take any reservations from non-hotel guests during breakfast.
Are pets allowed in the restaurants and bars?
Pets are allowed on the terraces of our restaurants.
Do you offer vegetarian/vegan options?
Yes. We offer vegetarian and vegan options in all our restaurants. You can identify them on the menus in our restaurants.
Can allergies or food intolerances be accommodated?
Yes. We do this in all our restaurants and bars. You can check the food labelling and allergen information by scanning the QR codes included on each menu in our restaurants.
Are there any gluten-free dishes?
Yes. In all our restaurants and bars. You can ask our team about our gluten-free dishes, although all allergens are listed on our menu with a QR code.
Do you have a children's menu?
Yes. We offer a selection of dishes from the menu for children.
Events & Weddings
I’m celebrating a wedding. Can the resort help with arrangements?
The hotel will be delighted to assist with the venue arrangements for the wedding, including the space for the ceremony, dinner, and reception. The hotel can provide a basic setup with chairs and tablecloths and can also help organize the menu and guest room reservations if required.
However, the hotel is unable to assist with decorations (flowers), music and entertainment, or the coordination of external suppliers. For these aspects of the event, the hotel strongly recommends hiring a wedding planner, who can manage these details and ensure everything runs smoothly on the special day.
I'm planning an event. Can the resort help with arrangements?
The hotel will be delighted to assist with the arrangements for a corporate event. The hotel can provide the meeting and event spaces required and will be happy to help organize catering options, guest room reservations, and airport transfers for attendees. In addition, a hotel coordinator will assist with the planning and organization of the event and to serve as the main point of contact throughout the stay.
What is the maximum capacity of your largest event space?
The hotel’s largest event space can accommodate up to 228 guests in theatre-style setup and 150 guests in banquet-style setup. The hotel will recommend the most suitable layout and configuration based on the type of event and specific requirements.
Do you offer outdoor venues for events or ceremonies?
Yes, the hotel offers outdoor venues for events and ceremonies. Guests can choose from the amphitheatre and beautiful garden areas, which are ideal for ceremonies and outdoor gatherings. In addition, the hotel has access to a beach club located just 7 minutes by car from the hotel, featuring stunning outdoor spaces that are perfect for receptions, celebrations, and corporate events in a unique setting. The hotel will recommend the most suitable venue based on the type of event and the number of attendees.
Is it possible to book the entire event area or the resort exclusively?
Yes, it is possible to book the event areas or the hotel on an exclusive-use basis (buyout). This option is subject to availability and specific terms and conditions, including minimum accommodation and F&B requirements.
What technical and AV equipment is included in your meeting packages?
The hotel’s meeting packages include the basic audiovisual equipment required for presentations and meetings, specifically: Screen, projector and HDMI cable. Should any additional AV equipment or technical services be required, these can be arranged through external suppliers at an additional cost, subject to availability.
Activities
Can I hire a bike?
Bicycles are available for hire through our Concierge team at an additional charge. This is a great way to explore the resort and discover the natural surroundings of Sotogrande at your own pace.
Is there a jogging trail that starts right at the resort?
Guests can enjoy several jogging routes that start directly from the resort. Please speak with our team for recommendations and route information.
What places do you recommend visiting in the area?
The surrounding area offers a wealth of places to explore, from the vibrant Sotogrande Marina (8 km) to the charming white villages of Castellar de la Frontera (15 km) and Jimena de la Frontera (25 km). Guests can also visit Estepona (25 km), Puerto Banús and Marbella (45 km), Ronda (70 km) and Jerez de la Frontera (115 km), each offering its own blend of culture, gastronomy, shopping and Andalusian heritage. The region is also home to several world-renowned golf courses, making it a premier destination for golf enthusiasts. Our Concierge team will be delighted to recommend the destinations and experiences best suited to your interests.
What shopping options are there in the area?
Close to the resort, guests can enjoy the charming boutiques and local shops of Sotogrande Marina, perfect for finding unique fashion, accessories and lifestyle products. For a wider shopping experience, nearby Marbella offers a selection of renowned shopping centres and retail destinations, ranging from casual brands and high-street fashion to some of the world’s most prestigious luxury designers.
What activities does the resort offer?
SO/ Sotogrande offers a wide range of activities and experiences throughout the year. Guests can enjoy live music at IXO Bar Plaza Andaluza and DJ sessions at MARXA Restaurant. For those seeking wellbeing and relaxation, the resort offers a variety of fitness and wellness classes, alongside access to golf facilities and golf lessons. A selection of seasonal activities is also available, ensuring there is always something to suit different interests and preferences.
How close is the resort to the beach, and what beach access or services are available?
The resort is located approximately 7 km from the beach, offering easy access to the Mediterranean coastline and the many attractions of the Sotogrande area.
During the season, guests can also enjoy The Beach, our exclusive lagoon-side beach club concept. Featuring comfortable sun loungers, dining options and a relaxed atmosphere, it is the perfect place to unwind under the Andalusian sun. Access is available at an additional charge.
Is there an entertainment program?
A seasonal entertainment programme for children is available during selected periods of the year. Activities are designed to provide fun and engaging experiences for younger guests, with schedules varying according to the season.
Are towels available at the resort for the beach / swimming?
Pool towels are available complimentary for all guests and can be conveniently collected from the sun lounger areas around our swimming pools.
Is SO/ Sotogrande good for a romantic weekend?
Yes. SO/ Sotogrande is a great choice for a romantic weekend as it combines luxury, tranquillity and nature. It offers a range of restaurants, including Cortijo Santa María 1962, which serves tasting menus created by Michelin-starred chef Nicolas Isnard. It also features a spa and fitness club, where you can relax and unwind in the hydrothermal circuit or book a couples’ massage. What’s more, the destination offers a range of outdoor activities to enjoy on a romantic getaway.
Is SO/ Sotogrande a good choice for a long vacation?
Yes, it’s a good choice for a long holiday because it offers a variety of activities: nature, golf, restaurants, water sports and excursions in the area. What’s more, its peaceful and exclusive atmosphere allows you to relax for several days without it becoming monotonous, in places such as the spa or the swimming pools.
Is SO/ Sotogrande suitable for business travellers?
Yes. SO/ Sotogrande is ideal for business travellers as it offers a peaceful and exclusive atmosphere, with high-quality services and meeting facilities, as well as excellent dining options. It is particularly well suited to combining work and relaxation.
Is SO/ Sotogrande a family-friendly resort?
Yes. SO/ Sotogrande is a good choice for families because it offers spacious areas, activities for children at the kids’ club or outdoors, a family pool and a spa, as well as a peaceful and safe environment. It is particularly suitable for families looking to combine relaxation, nature and activities during their holidays.
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