Frequently Asked Questions

Find us on Praterstraße 1, in front of the Danube canal, in the 2nd district of Vienna. We are a stone’s throw away of the city’s public transit hubs. The metro station Schwedenplatz (U4/U1) is only 400 meters away & the tram station Schwedenplatz with the lines 1 and 2 is also only 400 meters away.

Check-in is available from 15:00 on the day you arrive. You may request an early check-in at the time of booking. We will make a note of this and do our utmost to accommodate your request; however, we cannot guarantee availability.

Check-out is by 12:00 noon on the day of departure. A late check-out can also be requested in advance – we’ll do our best to make it happen, but again, it’s subject to availability and cannot be guaranteed.

We’re always more than happy to store luggage free of charge during your stay at the SO/ Vienna, and you’re welcome to leave your bags with us on the day you check-in or check-out.

Yes, we always recommend pre-booking dining and leisure to avoid disappointment.

You are welcome to use the wonderful SO/ Spa on the 5th floor if you are a resident or have a spa treatment booked. If you are visiting for the day please contact us at h6599-th@so-hotels.com or +43 (0) 190 616 9406.

Yes, hotel guests enjoy complimentary access to SO/ FIT gym, open 24/7. State-of-the-art equipment and a schedule of daily collective classes.

We’re happy to offer complimentary valet parking for our hotel guests. Your car will be safely stored in our garage. The parking fee is 40 EUR per day.

We offer a chauffeur transfer service. For bookings and pricing please speak to our welcome desk team at the hotel.

The whole hotel has complimentary wi-fi for your convenience.

All rooms have air-con, wifi, TVs, mini bar, hairdryers, tea/coffee making facilities, Urban Soul care products by Saint Charles, Bose Wave sound system.

Yes, enjoy our fine selection of drinks and snacks from our mini bar when staying at the SO/ Vienna. All our rooms are also equipped with a Nespresso machine.

At the time of booking we can accept cards over the phone or by secure online payment. Once you are at the hotel you can pay by cash or credit card. We accept Visa, Mastercard, Maestro, American Express, and Diners Club.

Of course. We love our four legged furry friends at SO/ Vienna and are happy to welcome them for an additional fee of € 20 per day. To ensure the smoothest of stays, have a read through our guidelines below:

• All dogs need to be kept on a leash or in a carrier when in public areas.
• Pawrents must be present while any member of the hotel team is in the room with the dog.
• Dog door hangers are to be kept on the door always, to indicate dog in the room.

Please note: All dogs should have vaccination certificates with them and are expected to have been treated in advance for worms, fleas and kennel cough. Dog food is not provided.