Frequently Asked Questions

You can make a reservation at SO/ Vienna easily and conveniently through our official online booking tool. Simply enter your preferred travel dates, select your desired room category, and complete your booking directly online.

Our cancellation policy depends on the rate you have booked. For reservations made under our Flexible Rate, you can cancel your booking free of charge until 6pm on the day of arrival (local hotel time). Cancellations made after this deadline or no-shows may incur a charge in accordance with the booking conditions. If you have booked a promotional, prepaid, or non-refundable rate, different cancellation terms may apply. We recommend checking the cancellation policy stated in your booking confirmation or contacting our reservations team if you have any questions.

If you booked directly with SO/ Vienna, our reservations team will be happy to assist you with any changes or cancellations. You can reach us by phone at +43 1 90 616 6105 or by email at so.vienna.fo@so-hotels.com.
If your reservation was made through a third-party booking platform or travel agency, please contact them directly, as they are responsible for managing your booking and any changes or cancellations according to their terms and conditions.

At the time of booking we can accept cards over the phone or by secure online payment. Once you are at the hotel you can pay by cash or credit card. We accept Visa, Mastercard, Maestro, American Express, and Diners Club.

Breakfast is not included in all room rates but can be added to your reservation. Our breakfast is available for €42 per person and combines an à la carte selection with a menu, offering a variety of fresh and seasonal options to start your day.

Booking directly through so-hotels.com gives you access to our best available rates, the latest room availability, and exclusive offers. Direct bookings also allow you to communicate with our team before and during your stay, making it easier to arrange special requests or receive personalized assistance. In addition, members of our Dis-loyalty program can redeem their benefits when booking directly with us.

Yes, SO/ Vienna offers gift vouchers that can be purchased online and used for a variety of experiences at our hotel. Whether you would like to gift a stay, a dining experience, or another special moment, our vouchers are a wonderful way to share the SO/ Vienna experience. You can purchase your voucher directly through our official voucher shop: https://vouchers-so-vienna.com/vouchers.

You can redeem your promo code directly in our online booking tool. Enter your promo code when searching for your preferred travel dates, and the applicable discount or special rate will automatically be applied to your booking if the code is valid and the booking meets the promotion’s terms and conditions.

A valid credit card is required at check-in. We will pre-authorize €100 per night on your credit card to cover any incidental charges during your stay. This is a temporary hold, not a charge, and any unused amount will be released by your card issuer after check-out.

SO/ Vienna participates in two loyalty programmes: ALL – Accor Live Limitless and Dis-loyalty.

• Dis-loyalty is a travel and lifestyle membership that offers exclusive perks across Ennismore hotels and restaurants. New members can enjoy one month free by signing up with the code SOHVIEHC.
• ALL – Accor Live Limitless is Accor’s global loyalty programme, allowing members to earn and redeem points on stays, dining, and experiences while enjoying exclusive member rates and benefits at participating Accor hotels worldwide.

Joining either programme is a great way to enjoy additional benefits and make the most of your stay at SO/ Vienna.

Our reception is available 24/7. Whether you arrive late, depart early, or need assistance at any moment during your stay, our team is always at your service to make your experience seamless from arrival to departure.

Check-in is available from 3pm on the day you arrive. You may request an early check-in at the time of booking. We will make a note of this and do our utmost to accommodate your request; however, we cannot guarantee availability.

The whole hotel has complimentary wifi for your convenience.

SO/ Vienna is conveniently located in the city center and easily accessible by public transportation or car. By public transport, take the U1 or U4 underground lines to Schwedenplatz or use tram lines 1 or 2. From there, the hotel is just a 3-minute walk away. If you are arriving by car, you can use our on-site parking garage (P3) and take the elevator directly to the hotel lobby for a seamless arrival.

SO/ Vienna offers convenient parking in our on-site garage (P3), with direct elevator access to the hotel lobby. Parking is available for 40 EUR per day for hotel guests. For added convenience, we also offer complimentary valet parking upon request.

Yes, you can reserve a parking space in advance if you prefer. However, a reservation is not required, as SO/ Vienna offers a spacious parking area with ample availability for our guests. Our team will be happy to assist you with any parking-related questions before your arrival.

Yes, SO/ Vienna offers electric car charging points in our garage for guests arriving with electric vehicles. If you require any assistance with charging your vehicle during your stay, our team will be happy to help.

We’re happy to offer complimentary valet parking for our hotel guests. Your car will be safely stored in our garage. The parking fee is 40 EUR per day.

Yes, our Front Office team will be happy to assist you with arranging airport or train station transfers. Simply contact us before or during your stay, and we will help organize the most convenient transfer option for your journey at so.vienna.fo@so-hotels.com.

Private Transfer
For a comfortable and seamless arrival, you can book a private transfer with our team.

• Standard car: 75 EUR
• Van: 95 EUR

We’re always more than happy to store luggage free of charge during your stay at the SO/ Vienna, and you’re welcome to leave your bags with us on the day you check-in or check-out.

Our rooms feature thoughtful amenities including complimentary Wifi, a Nespresso machine with tea selection, a private bar with local snacks, Saint Charles Urban Soul Care products, a Bose Wave Sound System, a 42-inch flat-screen TV, and spacious bathrooms with separate bathtub and shower.

Yes, guests staying at SO/ Vienna can enjoy a complimentary selection of drinks and snacks from the in-room minibar. All rooms are also equipped with a Nespresso machine for a relaxing coffee experience in the comfort of your room.

Yes, SO/ Vienna offers accessible rooms designed for guests with reduced mobility. These rooms feature accessible elements such as lower handles, walk-in showers, and other features to provide a comfortable and convenient stay. Please contact our team in advance so we can assist with your specific requirements.

Our rooms do not feature private balconies or terraces. Instead, every room offers beautiful views over Vienna, with the city’s landmarks creating a unique backdrop to your stay. Depending on the room location, guests can enjoy views of either the iconic St. Stephen’s Cathedral or the famous Prater Ferris Wheel.

Yes, cribs and extra beds are available upon request. Please let our team know in advance so we can prepare your room accordingly and ensure a comfortable stay. Extra beds for guests aged 12 years and older are available for 100 EUR per night.

Yes, connecting rooms are available and can be arranged for families or guests travelling together. Please let our team know your requirements in advance, and we will be happy to assist with the best room arrangement for your stay.

Yes, all rooms at SO/ Vienna are equipped with a private safe for your valuables, providing peace of mind throughout your stay.

SO/ Vienna offers several dining experiences to suit every occasion. Das LOFT, our rooftop restaurant, serves creative cuisine with panoramic views over Vienna and reservations are recommended to secure your preferred table.

SO/ Vienna offers a variety of spaces designed for relaxation, dining, and connection. Our SO/ Spa on the 5th floor features a tranquil relaxation area in the wintergarden, overlooking Vienna’s historic city center.
For dining and breathtaking views, Das LOFT, our rooftop restaurant and bar on the 18th floor, offers creative cuisine, cocktails, and panoramic views across the city. Guests can also enjoy our social spaces at BAR/terre and Mezzanin, while our 4th-floor meeting spaces provide inspiring settings for gatherings and events.

Yes, Das LOFT regularly hosts special events, from culinary experiences to unique social gatherings. All upcoming events and details can be found in our Das LOFT event calendar on the official website: https://www.dasloftwien.at/

Das LOFT does not offer regular lunch service for individual guests. Lunch is available exclusively for private group bookings and events upon request. For inquiries and reservations, please contact our team at SO.Vienna.dasloft-groups@so-hotels.com.

Yes, external guests are welcome to enjoy breakfast at Das LOFT. A reservation is required for non-hotel guests to ensure availability and a seamless experience. Reservations can be made via https://www.sevenrooms.com/reservations/dasloft.

Yes, pets are welcome at DAS LOFT and BAR/terre. We simply ask that all our four-legged guests help us maintain a comfortable and enjoyable atmosphere for everyone staying with us.

Yes, we offer a selection of vegetarian and vegan options across our dining experiences. Our culinary team creates thoughtful dishes that celebrate fresh ingredients, seasonal flavors, and a variety of dietary preferences, ensuring every guest can enjoy a memorable dining experience at SO/ Vienna.

Yes, we are delighted to accommodate allergies and dietary requirements. Simply share your preferences with our team in advance, and our culinary team will thoughtfully adapt our offerings to ensure your experience remains effortless, personal, and full of flavor.

Yes, some of our dishes can be enjoyed gluten-free. As many of our creations contain gluten, we kindly ask you to inform our service team about your dietary requirements when ordering. Our team will be happy to guide you through the available options and help create a dining experience tailored to your needs.

Yes, our team would be delighted to help bring your wedding vision to life at SO/ Vienna. From intimate celebrations to memorable gatherings, our colleagues are here to assist with every detail and create a setting that feels personal, unique, and tailored to your special day. For wedding inquiries and personalized assistance, please contact our team at thomas.vannoort@so-hotels.com.

Yes, our team would be delighted to assist you in bringing your event to life at SO/ Vienna. From intimate gatherings to larger celebrations, our Sales Team will work closely with you to create a seamless experience tailored to your vision. For event inquiries and personalized assistance, please contact thomas.vannoort@so-hotels.com.

Our largest event spaces at SO/ Vienna can accommodate up to 150 guests. Whether hosting a corporate gathering, private celebration, or special occasion, our Sales Team will be happy to create a tailored event concept and find the perfect setup to bring your vision to life. For inquiries and personalized assistance, please contact thomas.vannoort@so-hotels.com.

While SO/ Vienna does not have an outdoor event space, we offer our Wintergarden, an elegant indoor terrace with beautiful views over Vienna’s inner city. It provides a unique setting filled with natural light and a special atmosphere for events, celebrations, and private occasions.

Yes, exclusive bookings of our event spaces or the entire hotel can be arranged upon request. Our Sales Team will be delighted to discuss your vision and create a tailor-made experience that reflects your event’s unique needs at SO/ Vienna. For inquiries and personalized assistance, please contact thomas.vannoort@so-hotels.com.

Our meeting packages include essential AV equipment such as a beamer and screen. In our Le Corbusier meeting room, we additionally offer a professional sound system and head microphones to support presentations, conferences, and events. Our team is happy to assist with any further technical requirements to ensure a smooth and perfectly coordinated event.

For a stylish and sustainable way to see the city, rent a bike from Vienna Explorer or use one of the many Citybike stations near Schwedenplatz. Vienna’s well-developed bike paths make it easy to explore quickly and eco-friendly.
Vienna Explorer Address: Franz-Josefs-Kai 45, 1010 Vienna

As SO/ Vienna is located in the heart of the city, there is no dedicated jogging trail directly at the hotel. However, our team will be happy to share recommendations for scenic running routes around Vienna, allowing you to stay active while discovering the city. Popular routes include a run along the historic Ringstraße or a scenic path beside the Donaukanal, both offering unique views of Vienna.

SO/ Vienna is ideally positioned for discovering some of Vienna’s most iconic sights, cultural highlights, and local gems. Explore landmarks such as St. Stephen’s Cathedral, MuseumsQuartier, Karlsplatz, and the Prater, or take a relaxing stroll along the Danube Canal, where cafés and terraces invite you to enjoy the city atmosphere.
For shopping, discover Vienna’s famous retail destinations, including Kärntner Straße and the iconic STEFFL Department Store. Our team will be happy to share further recommendations to help you experience the best of Vienna.

Vienna offers a diverse shopping experience, from luxury boutiques and designer labels to unique local stores. Explore elegant shops along Kärntner Straße, discover exclusive brands in the Golden Quarter, or browse the charming boutiques of Rotenturmstraße.
For our personal favorites, we recommend STEFFL Department Store for international luxury brands, fashion, beauty, and lifestyle, CALLISTI for contemporary Austrian fashion, and NOT ANOTHER CONCEPT STORE for carefully selected designer pieces and emerging labels. For a broader shopping experience, Mariahilfer Straße offers a wide range of fashion, lifestyle, and local stores.

Yes, SO/ Vienna offers the perfect setting for a romantic escape in the heart of the city. Guests can enhance their stay with a romantic room package or enjoy a special evening at Das LOFT, where romantic dinner experiences are available with breathtaking views over Vienna’s skyline.
To make your stay even more memorable, we recommend experiencing Vienna’s romantic side from an evening at the Vienna State Opera to a sunset boat ride along the Danube Canal or the Danube River. Our team will be happy to share further recommendations and help create a stay filled with thoughtful details and special moments.

Yes, SO/ Vienna is perfectly located for a city break, placing you in the heart of Vienna with the city’s highlights right at your doorstep. After a day of exploring, retreat to our spa on the 5th floor and unwind in a peaceful atmosphere above the city. It is the ideal balance between urban discovery and moments of relaxation.

Yes, SO/ Vienna is a great choice for solo travellers looking to explore, connect, and experience the city at their own pace. Located in the heart of Vienna, the hotel places you close to the city’s vibrant atmosphere, while our open and welcoming spaces make it easy to meet new people, enjoy a drink, or simply relax.

Yes, SO/ Vienna offers an inspiring environment for business travellers, combining productivity, creativity, and comfort. Enjoy fast and reliable Wi-Fi, design-led workspaces, quiet areas to focus, and flexible meeting spaces in a central yet calm location.

Yes, families are always welcome at SO/ Vienna. While we are not a children-focused hotel, we are happy to accommodate families and create a comfortable stay for guests of all ages. Our team is always available to assist with any special requests to make your family’s visit as enjoyable as possible.