SO/ Uptown Dubai
Frequently Asked Questions
General Questions
How can I make a reservation at your hotel?
You can book your stay at SO/ Uptown Dubai directly through our online booking platform, by emailing our Reservations team at booksodubai@so-hotels.com, or by calling +971 4 820 8888.
What is your cancellation policy?
Our cancellation policy varies depending on the rate and offer selected at the time of booking. Flexible rates may allow free cancellation within a specified period, while promotional or prepaid rates are non-refundable or subject to cancellation fees.
How can I modify or cancel an existing reservation?
To modify or cancel your reservation, please contact our Reservations team at booksodubai@so-hotels.com or +971 4 820 8888.
How can I pay?
We accept cash, credit and debit cards, including Visa, Mastercard and Amex. Payment can be made during the booking process for eligible rates or upon arrival at the hotel, depending on the rate and package selected.
Is breakfast included? How much does it cost?
Breakfast inclusion depends on the room rate or package you choose. Guests can select a room with or without breakfast when making a reservation. Price is subjected to seasonal change.
Why should I book directly on so-hotels.com? Isn’t it cheaper elsewhere?
Booking directly on so-hotels.com ensures you receive the best available rate, access to exclusive offers and packages, and the most flexible booking options available. You’ll also benefit from personalised service, direct support from our Reservations team, and the ability to request special arrangements before your stay.
While rates on third-party websites may vary, booking directly with SO/ Uptown Dubai gives you the confidence of dealing directly with the hotel, with no intermediary, ensuring the most seamless booking experience.
Does the hotel offers/accepts gift cards?
At this time, SO/ Uptown Dubai does not offer or accept gift cards. We regularly introduce exclusive stays, dining experiences, and seasonal offers, which can be booked directly through our website or by contacting our Reservations team.
How can I redeem a promo code?
You can redeem a promo code when booking your stay through the official SO/ Uptown Dubai booking website. Simply enter your promo code in the designated Promo Code field before searching for available rooms. The discounted rate or offer will be applied automatically if the code is valid and all applicable terms and conditions are met.
Is a deposit required at check-in?
No, a deposit is not required at check-in.
What loyalty or membership programme does SO/ Uptown Dubai offer?
SO/ Uptown Dubai proudly participates in Accor Loyalty Program and Dis-loyalty, Ennismore’s travel and food membership designed for guests who love discovering new destinations and experiences rather than staying loyal to just one brand.
Dis-loyalty members enjoy exclusive savings on stays and dining across participating Ennismore hotels and restaurants, including SO/, as well as special member-only offers throughout the year. Membership also includes perks such as discounts on first-time stays and dining experiences across the global Ennismore portfolio.
Do you recommend pre-booking all dining and leisure prior to arrival?
Yes, we highly recommend booking dining experiences and leisure activities in advance, particularly during weekends, public holidays, and peak travel periods. Pre-booking helps ensure availability at our restaurants, spa, and other experiences, allowing you to enjoy your preferred dates and times.
What is your policy regarding children staying at the hotel?
Children are welcome at SO/ Uptown Dubai. Children below 8 years old stay free of charge when sharing existing bedding with their parents. For children aged 8 to 11 years old, a 50% charge applies.
I haven’t received my invoice. What should I do?
If you have not received your invoice after your stay, please contact our Front Office team at so.uptowndubai.frontoffice@so-hotels.com and they will be happy to assist you.
Kindly include your full name, stay dates, and reservation details to help us locate your booking and process your request efficiently.
What sustainability initiatives undertakes the hotel to reduce its environmental impact?
SO/ Uptown Dubai is proud to be Green Key certified, an internationally recognized eco-label awarded to hotels that meet defined environmental and sustainability standards. To learn more about the Green Key certification and its measures, please visit www.greenkey.global.
What identification is required at check-in?
All guests are required to present a valid passport or Emirates ID upon check-in at SO/ Uptown Dubai. For UAE residents, an Emirates ID is accepted, while international guests should provide their passport.
Guests are also required to provide their reservation details to ensure a smooth and efficient check-in experience.
Do you offer group rates or event bookings?
Yes, SO/ Uptown Dubai offers tailored solutions for group stays, corporate bookings, meetings, and private events. Our team can assist with accommodation packages, event planning, dining experiences, and personalised arrangements to suit your requirements.
What dining options are available at SO/ Uptown Dubai?
SO/ Uptown Dubai offers a curated selection of dining and nightlife experiences, each with its own distinctive character.
Guests can enjoy Brasserie Uptown, a French and European-inspired brasserie offering breakfast, lunch, and dinner in a stylish setting; Citronelle, a modern Asian restaurant featuring contemporary flavours and vibrant dining experiences, including the signature Tiger Brunch; Savant⁶, a sophisticated cocktail bar known for its creative mixology and evening atmosphere; and Lazuli Pool & Bar, a poolside destination serving refreshing beverages and à la carte bites.
Can non-hotel guests visit the restaurants and pool?
Yes, non-hotel guests are welcome to enjoy selected dining and leisure experiences at SO/ Uptown Dubai.
Visitors can access our restaurants, bars, and pool experiences, including dining at Brasserie Uptown, Citronelle, and Savant⁶, as well as enjoying the Lazuli Pool & Bar experience through available day passes and offers, subject to availability.
Advance reservations are recommended, especially during weekends and peak periods.
Is the hotel accessible for guests with reduced mobility?
Yes, SO/ Uptown Dubai welcomes guests with reduced mobility and is designed to provide a comfortable and accessible experience.
The hotel offers accessible public areas, elevators, and guest rooms designed to support mobility requirements. Guests are encouraged to contact our Reservations team in advance to discuss specific needs and ensure a seamless stay.
About the hotel
When is the reception available?
The reception at SO/ Uptown Dubai is available 24 hours a day, 7 days a week to assist guests with check-in, check-out, enquiries, and any support required throughout their stay.
Our Front Office team is always available to assist with requests, recommendations, and arrangements to ensure a seamless guest experience.
What time is check in / out?
Standard Check-in at SO/ Uptown Dubai is available from 3:00 PM, and check-out is until 12:00 PM.
Early check-in and late check-out requests are subject to availability and may be arranged upon request. Guests are encouraged to contact the hotel in advance to discuss any specific arrival or departure requirements.
Do you have Wi-Fi?
Yes, complimentary Wi-Fi is available throughout SO/ Uptown Dubai, including guest rooms and public areas.
How do I get there?
SO/ Uptown Dubai is located in Uptown Tower, Uptown Dubai, with convenient access to key areas across the city.
The hotel is easily reachable by:
Car or taxi: Located in the Uptown Dubai district, with direct road access and valet parking available for guests.
Metro: The nearest metro station is DMCC Metro Station, located a short distance from the hotel.
Airport: Dubai International Airport (DXB) is approximately 30 minutes away by car, depending on traffic conditions.
For detailed directions or transportation assistance, our team will be happy to assist before or during your stay.
Where can I park?
Valet parking is available free of charge for guests at SO/ Uptown Dubai.
Can I reserve parking?
Parking reservations are not required at SO/ Uptown Dubai. Valet parking is available for guests upon arrival.
Does the hotel have an electric car charging point?
Yes, electric vehicle charging facilities are available at SO/ Uptown Dubai to support guests travelling with electric vehicles.
Guests requiring access to the charging facilities are encouraged to inform our team in advance or upon arrival, and we will be happy to assist with the arrangements.
Do you arrange airport transfers?
Yes, SO/ Uptown Dubai can assist with arranging airport transfers for guests travelling to and from the hotel.
Do you have luggage service?
Yes, SO/ Uptown Dubai offers luggage assistance and storage services for guests.
Is smoking allowed in the hotel?
SO/ Uptown Dubai is a non-smoking hotel, and smoking is not permitted inside guest rooms or enclosed public areas.
However, smoking is permitted in designated areas within selected restaurants and bars, in accordance with UAE regulations and each outlet’s guidelines. Guests are welcome to check with our team for the available smoking areas during their visit.
Can I bring my pet?
Pets are not permitted at SO/ Uptown Dubai.
Can I use the spa facilities?
Yes, guests can enjoy the spa facilities at Uptown Spa by SO/, located at SO/ Uptown Dubai.
Is there a fitness area?
Yes, SO/ Uptown Dubai features a fully equipped fitness centre available for hotel guests.
What are the breakfast hours and prices?
Breakfast at SO/ Uptown Dubai is served daily at Brasserie Uptown from 7:00am to 10:30am during weekdays and from 07:00am to 11:00am on weekends.
Price is subjected to seasonal change.
Is room service available? What are the hours?
Yes, 24-hour in-room dining is available at SO/ Uptown Dubai, allowing guests to enjoy a selection of dishes and beverages from the comfort of their room at any time during their stay.
Is laundry service available at the hotel?
Yes, laundry and dry-cleaning services are available at SO/ Uptown Dubai for the convenience of our guests.
Do you have an ATM machine in the Hotel?
Yes. It is located in Podium 4.
About the rooms
What amenities are provided in the rooms?
Guest rooms at SO/ Uptown Dubai are designed to provide a comfortable and contemporary stay, with thoughtful amenities including:
- Complimentary Wi-Fi
- Luxury bathroom amenities
- Hairdryer
- Bathrobes and slippers
- In-room coffee and tea facilities
- Minibar
- Smart TV
- In-room safe
- Iron and ironing board
- 24-hour in-room dining access
Additional amenities may vary depending on the room category selected. For specific room requirements or special requests, our Reservations team will be happy to assist.
Is there a minibar in the room?
Yes, all guest rooms at SO/ Uptown Dubai are equipped with a minibar for the convenience of our guests.
Are any of the rooms wheelchair-accessible?
Yes, SO/ Uptown Dubai offers accessible rooms designed to accommodate guests with reduced mobility.
Do the rooms have a balcony or terrace?
Rooms and suites at SO/ Uptown Dubai do not feature private balconies or terraces.
Are cribs or extra beds available?
Yes, cribs and extra beds are available at SO/ Uptown Dubai upon request, subject to availability and the room category selected.
Are there rooms with connecting doors for families?
Yes, connecting rooms are available at SO/ Uptown Dubai upon request, subject to availability and the room categories selected.
Is there a safe in the room?
Yes, all guest rooms at SO/ Uptown Dubai are equipped with an in-room safe for the secure storage of personal belongings and valuables.
Restaurants & Bars
What on-site dining options are available, and how can I make a reservation?
SO/ Uptown Dubai offers a curated collection of dining and nightlife experiences:
Brasserie Uptown: A French and European-inspired brasserie serving breakfast, lunch, and dinner.
Citronelle: A modern Asian restaurant offering contemporary flavours and vibrant dining experiences, including the signature Tiger Brunch.
Savant⁶: A sophisticated cocktail bar featuring creative mixology and an elevated evening atmosphere.
Lazuli Pool & Bar: A stylish poolside destination serving refreshing beverages and à la carte bites.
Reservations can be made directly through each outlet or by contacting our team for assistance. Guests are encouraged to book in advance, especially for weekends, special occasions, and signature experiences.
What social spaces do you offer? What are the views like?
SO/ Uptown Dubai offers a collection of vibrant social spaces designed for guests to relax, connect, and experience the city from a different perspective.
Lazuli Pool & Bar, located on the pool level, is a stylish urban retreat featuring a temperature-controlled pool, comfortable lounging areas, and panoramic views of Dubai’s skyline.
For evening experiences, guests can enjoy Savant⁶, a sophisticated cocktail bar offering creative mixology, a refined atmosphere, and skyline views that create the perfect setting for social gatherings.
The hotel’s design-led spaces combine contemporary interiors with striking views of Dubai’s evolving cityscape, providing guests with memorable settings for daytime relaxation, dining, and evening experiences.
Are there special events at the restaurants and bars?
Yes, SO/ Uptown Dubai regularly hosts special dining and social experiences across its restaurants and bars.
Can I come by Brasserie Uptown or Citronelle for lunch even if I'm not a hotel guest?
Yes, non-hotel guests are welcome to enjoy lunch at SO/ Uptown Dubai’s restaurants, subject to availability.
Can I have breakfast at Brasserie Uptown even if I'm not a hotel guest?
Yes, non-hotel guests are welcome to enjoy breakfast at Brasserie Uptown.
Are pets allowed in the restaurants and bars?
Pets are not permitted at SO/ Uptown Dubai.
Do you offer vegetarian/vegan options?
Yes, SO/ Uptown Dubai offers a range of vegetarian and vegan options across its dining venues, and these are clearly labelled on the menus. Additionally, guests with specific dietary requirements or allergies can speak with our restaurant team for guidance on ingredients, available options and whether a dish can be adapted to meet their needs.
Can allergies or food intolerances be accommodated?
Yes, SO/ Uptown Dubai can accommodate guests with food allergies and intolerances. Guests are encouraged to inform the restaurant team when making a reservation or placing an order so our chefs can provide guidance on ingredients and available options, and accommodate dietary requirements where possible.
Are there any gluten-free dishes?
Yes, SO/ Uptown Dubai offers gluten-free options across its dining venues. Gluten-free dishes are clearly indicated on the menus to make them easy to identify. Guests with specific dietary requirements are also encouraged to inform the restaurant team when ordering so our team can provide guidance on ingredients and available options.
Weddings, Events & Groups
I’m celebrating a wedding. Can the hotel help with arrangements?
Yes, SO/ Uptown Dubai can assist with wedding celebrations. Our expansive ballroom and dedicated events team can assist with creating a memorable wedding experience tailored to your needs.
I'm planning an event. Can the hotel help with arrangements?
Yes, our dedicated events team can assist with both private and corporate events, offering tailored arrangements to create a seamless and memorable experience.
What is the maximum capacity of your largest event space?
SO/ Uptown Dubai offers versatile event spaces suitable for corporate events, private celebrations, and social gatherings. Our largest event setup can accommodate up to 800 guests, depending on the event format, seating arrangement, and setup requirements.
Do you offer outdoor venues for events or ceremonies?
Our pool area offers a stylish outdoor setting, ideal for networking events, private celebrations, and social gatherings.
Is it possible to book the entire event area or the hotel exclusively?
Yes, exclusive booking of our event spaces, including the ballroom, is available. Full hotel buyouts can also be arranged with advance planning and are subject to availability.
What technical and AV equipment is included in your meeting packages?
SO/ Uptown Dubai offers meeting and event solutions with access to essential audio-visual equipment to support corporate gatherings and private events.
Available equipment and technical support may include screens, projectors, microphones, sound systems, and connectivity solutions, depending on the event requirements and selected package.
Do you offer outdoor catering services?
Yes, we offer outdoor catering options for private and corporate events, with our culinary team creating tailored experiences to suit your occasion.
Do you host group stays and room bookings?
SO/ Uptown Dubai welcomes group stays and can accommodate room bookings for corporate groups, social gatherings, and special occasions. Our team can assist with tailored arrangements to ensure a seamless stay experience.
Activities
Can I hire a bike?
No, SO/ Uptown Dubai does not currently offer bike rental services.
Is there a jogging trail that starts right at the hotel?
Yes. Guests can enjoy walking and light jogging around the Atrium on the Ground Floor at SO/ Uptown Dubai. The open-air space provides an accessible area for guests to stay active while enjoying the hotel’s surroundings.
What places do you recommend visiting in the area?
SO/ Uptown Dubai is ideally located near Dubai’s key lifestyle destinations, including Dubai Marina, JBR, JLT, and Downtown Dubai. Guests can explore Burj Khalifa, Dubai Mall, Museum of the Future, waterfront dining, beaches, and vibrant entertainment venues, all within easy reach of the hotel.
What shopping options are there in the area?
SO/ Uptown Dubai is located close to some of Dubai’s popular shopping destinations, including Dubai Marina Mall, offering fashion, lifestyle stores, dining, and entertainment. Guests can also explore The Dubai Mall, one of the world’s largest shopping destinations, featuring luxury brands, international retailers, and unique experiences.
Is SO/ Uptown Dubai good for a romantic weekend in Dubai?
SO/ Uptown Dubai is an ideal choice for a romantic weekend in Dubai, offering stylish stays, intimate dining experiences, and a vibrant lifestyle atmosphere. Couples can enjoy a relaxing escape with beautifully designed rooms, elevated dining at Citronelle and Brasserie Uptown, cocktails at Savant⁶, and a relaxing experience at Uptown Spa by SO/. Its location also provides easy access to Dubai’s beaches, waterfront destinations, and city attractions.
Is SO/ Uptown Dubai a good choice for a city break?
SO/ Uptown Dubai is a great choice for a city break, combining contemporary design, dining, wellness, and easy access to Dubai’s key attractions. Guests can explore destinations such as Dubai Marina, JBR, Downtown Dubai, and major shopping and entertainment venues, while enjoying stylish accommodations, vibrant culinary experiences, and a central location in Uptown Dubai.
Is SO/ Uptown Dubai suitable for solo travellers?
SO/ Uptown Dubai is well suited for solo travellers seeking a stylish and connected Dubai experience. Guests can enjoy contemporary rooms, vibrant dining venues, wellness experiences at Uptown Spa, and social spaces such as Savant⁶.
Is SO/ Uptown Dubai suitable for business travellers?
SO/ Uptown Dubai is an ideal choice for business travellers, offering a strategic location in Uptown Dubai, close to DMCC, JLT, and key business districts. Guests can enjoy stylish accommodations, high-speed connectivity, flexible dining options, and dedicated spaces for meetings or working remotely. The hotel combines business convenience with lifestyle experiences, including wellness at Uptown Spa and dining at its signature venues.
Is SO/ Uptown Dubai family-friendly?
SO/ Uptown Dubai welcomes families with comfortable accommodations, dining options, and experiences suitable for all ages. Families can enjoy spacious rooms, a relaxing pool experience at Lazuli Pool & Bar, and easy access to Dubai’s family attractions, beaches, shopping destinations, and entertainment venues.
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