Frequently Asked Questions

You can make a reservation through our official website or by contacting our reservations team directly at sorak.reservation@so-hotels.com. Our team will be happy to assist with your booking and any special requests.

Cancellation and modification policies may vary depending on the rate booked and applicable terms and conditions. Please review your booking confirmation for detailed information.

To modify or cancel an existing reservation, please contact our reservations team at sorak.reservation@so-hotels.com.

Payment can be made by valid credit and debit cards. For more details regarding payment options and policies, please contact our reservations team at sorak.reservation@so-hotels.com.

Yes. All meals, snacks, and selected beverages are included as part of our ultra all-inclusive experience.

Booking directly on so-hotels.com gives you access to the best available rates, exclusive offers, and direct assistance from our reservations team. You can also enjoy the benefits of your Dis-loyalty membership.

SO/Ras Al Khaimah accepts gift cards. Please contact our team at sorak.reservation@so-hotels.com for more details and terms of use.

To redeem a promo code, enter the code in the designated promo code field when making your reservation on so-hotels.com. The discount or offer will be applied according to the applicable terms and conditions. For assistance, please contact our reservations team at sorak.reservation@so-hotels.com.

No deposit is required at check-in.

SO/ Ras Al Khaimah is part of Dis-loyalty, a travel and food membership programme that offers members exclusive benefits and bigger discounts for discovering new destinations, hotels, and dining experiences. You can enjoy special rates and rewards across participating Dis-loyalty hotels and venues.

Reception is available 24/7.

At SO/ Ras Al Khaimah, check-in is from 3pm and check-out until 12pm.

Yes, complimentary high-speed Wi-Fi is available throughout the resort, including all rooms and public areas.

SO/ Ras Al Khaimah is beautifully situated on Al Marjan Island, 00000 Ras Al Khaimah, United Arab Emirates. You can reach our coastal retreat via the SHK Moh Bn Salem Rd highway exit, just 3 km away, or by our shuttle service for an additional fee.

SO/ Ras Al Khaimah offers complimentary indoor and outdoor parking on site for your convenience.

SO/ Ras Al Khaimah offers valet service to assist you with parking, you do not need to reserve parking.

SO/ Ras Al Khaimah does have an electric car charging point.

SO/ Ras Al Khaimah offers complimentary valet parking.

Private transfers can be arranged to and from the airport or other locations upon request, subject to availability and an additional charge.

Complimentary luggage assistance is available for all guests upon arrival and departure.

Rooms and suites are equipped with modern amenities including complimentary Wi-Fi, smart TV, air conditioning, minibar, tea and coffee-making facilities, in-room safe, bath amenities, bathrobes, slippers, and a hairdryer.

All rooms and suites feature a minibar, included as part of the ultra all-inclusive experience and replenished daily for your convenience.

Yes, accessible rooms are available. Please contact our team in advance to ensure the appropriate room is reserved according to your needs.

All rooms and suites feature a private balcony or terrace.

Cribs are not available. Extra beds can be provided upon request at an additional charge.

Connecting rooms are available for families, subject to availability. We recommend requesting connecting rooms at the time of booking to ensure the best arrangement for your stay.

All rooms and suites are equipped with an in-room safe for your convenience.

The resort offers a variety of dining experiences across its signature outlets, including The Market, Cabini, Chiano, Bungalow, Hadaba, and Savant. Guests can make reservations upon check-in through our guest relations team or in advance by contacting our reservations team.

The resort features a variety of signature spaces, including the family pool at Cabini, the adults-only pool at Bungalow, and Savant Rooftop Lounge Bar. You can enjoy relaxing poolside experiences, vibrant social moments, and panoramic views overlooking the beachfront of Al Marjan island.

The resort hosts a variety of special events and entertainment experiences, including the Saturday brunch and regular live entertainment across the venues, featuring performances such as live bands, violinists, and DJ sets. You can check the latest schedule with our team during your stay.

Our dining venues are exclusively available for resort guests. Non-resident guests are not permitted to access the restaurants or dining facilities.

Our dining venues are exclusively available for resort guests. Non-resident guests are not permitted to access the restaurants or dining facilities.

No, pets are not allowed in the restaurants or dining areas.

Yes, the resort offers a variety of vegetarian and vegan options across its dining venues. You can inform our team of their dietary preferences or requirements, and our chefs will be happy to assist.

Guests can be accomodated with food allergies and intolerances. Please inform our team in advance or upon arrival, and our chefs will be happy to assist with suitable dining options.

Yes, gluten-free dishes are available across selected dining venues. Guests are encouraged to inform our team in advance or upon arrival so we can assist with suitable options.

No. As SO/ Ras Al Khaimah is an Adults Only 13+ resort, we do not offer a dedicated children’s menu.

The resort can assist with wedding celebrations and special arrangements. Please contact our team in advance to discuss your requirements and create a memorable experience tailored to your occasion.

The resort can assist with event arrangements, offering tailored experiences and support to help create memorable celebrations. Please contact our team in advance to discuss your requirements.

The resort offers versatile event spaces suitable for different occasions. For details on maximum capacity and event setups, please contact our team, who will be happy to assist with tailored arrangements based on your requirements.

Yes, the resort offers outdoor venues suitable for special occasions and ceremonies, with stunning beachfront settings and stylish spaces. Our team can assist in creating a tailored experience based on your requirements.

Yes, exclusive bookings can be arranged, subject to availability and requirements. Please contact our team for more details.

Technical and AV equipment can be arranged based on your meeting requirements. Please contact our team to discuss available options and tailor the setup to your needs.

Bikes are not available for independent hire. Cycling activities are only offered as part of guided sessions with an instructor.

Yes, you can enjoy a jogging route starting from the resort, offering a scenic path along the beachfront and surrounding areas.

We recommend visiting some of Ras Al Khaimah’s top attractions, including Jebel Jais, Suwaidi Pearl Farm, Al Jazeera Al Hamra Heritage Village, Dhayah Fort, and Al Marjan Island. Our concierge team will be happy to assist with recommendations and arranging excursions.

Guests can enjoy shopping at nearby destinations such as Al Hamra Mall, Manar Mall, and RAK Mall, offering a variety of fashion and retail options. Our concierge team will be happy to assist with directions or transportation.

The resort offers a variety of activities for all ages, including art classes, boxing, paddling, guided workouts, yoga sessions, water sports, kids’ activities at Kids Society, wellness experiences, live entertainment, and daily recreational activities. You can check the activity schedule during their stay for the latest program.

The resort is located directly on a private beachfront, offering direct private beach access.

Yes, there is an entertainment program featuring DJ performances, violinist acts, live band performances, and curated experiences throughout the week.

Yes, complimentary towels are available to use at the beach and swimming pools.

SO/ Ras Al Khaimah is an ideal destination for a romantic getaway, offering stylish accommodations, beachfront experiences, couples’ activities, relaxing spa treatments, and curated dining experiences for a memorable stay.

SO/ Ras Al Khaimah is a great choice for a longer stay, offering an ultra all-inclusive experience with diverse dining options, daily activities, entertainment, wellness facilities, beachfront access, and a variety of experiences for you to enjoy throughout their vacation.