SO/ Maldives
Frequently Asked Questions
General Questions
How can I make a reservation at your resort?
Reservations can be made online or by emailing so.maldives.reservations@so-hotels.com.
What is your cancellation policy?
The cancellation policy may vary depending on the specific offer or promotion booked. Please see your booking confirmation for details.
How can I modify or cancel an existing reservation?
Modification/Cancellations must be made with the resort reservation team if booked directly, or with the third party if booked via them.
How can I pay?
Payments can be made via payment link, credit card or by cash. US Dollar is preferred all over the Maldives but we do accept Euros and British Pounds as well.
Is breakfast included? How much does it cost?
Breakfast is included in all of our rates.
Why should I book directly on so-hotels.com? Isn’t it cheaper elsewhere?
Book direct for the best rates, loyalty points or discounts, flexible policies, and personalized support from our team.
Does the resort offers/accepts gift cards?
We do not accept gift cards as a form of payment.
How can I redeem a promo code?
Promo codes can only be applied online in the booking process and are valid exclusively for limited‑time promotions.
Is a deposit required at check-in?
No deposit is required at check-in.
What loyalty or membership programme does SO/ Maldives offer?
SO/ Maldives participates in Accor’s global loyalty program, ALL – Accor Live Limitless, and also offers membership perks for “Dis‑loyalty” members, which provides unique travel and dining benefits.
Do you recommend pre-booking all dining and leisure prior to arrival?
Yes, we recommend pre‑booking dining and leisure experiences as slots are limited.
What are the terms & conditions on my ALL Inclusive booking?
All Inclusive bookings are subject to the resort’s booking policy. Contact reservations email so.maldives.reservations@so-hotels.com for more questions.
What is your policy regarding children staying at the resort?
Stay and breakfast are complimentary for children under 4 years. For children aged 4–12 years, a rate of USD 20++ applies.
I haven’t received my invoice. What should I do?
If you haven’t received your invoice, please request it from our reservations team so.maldives.reservations@so-hotels.com.
What sustainability initiatives undertakes the resort to reduce its environmental impact?
SO/ Maldives is proudly certified by Green Globe 2026, the leading international standard for sustainable tourism. To find out more about the certification and its measures, please visit www.greenglobe.com.
What identification is required at check-in?
A valid passport is required at check‑in.
Do you offer group rates or event bookings?
Yes, group rates and event bookings are available. Please contact our Reservations team with the relevant details under so.maldives.reservations@so-hotels.com.
Can I bring alcohol into the Maldives?
No, importing alcohol is prohibited by Maldives Customs.
What are the immigration requirements?
Valid passport (6+ months), return ticket, and a 30‑day tourist visa issued on arrival. As Address please state: SO/ Maldives.
Do I need to submit a traveler declaration?
Yes, within 96 hours of travel via imuga.immigration.gov.mv.
About the resort
When is the reception available?
Reception is available 24 hours.
What time is check in / out?
Check‑in from 15:00; check‑out at 12:00.
Do you have Wi-Fi?
Yes, complimentary in‑room Wi‑Fi is provided.
What is the nearest airport?
SO/ Maldives is located south of Velana International Airport, just a mere 15 minutes away via Speed Boat.
How do I reach the resort?
Our airport team will greet you and escort you to the speedboat transfer. We do not allow third-party boats or external transfers to our resort.
What is the dress code at the resort?
Smart casual attire is expected.
Are medical facilities available?
Yes, basic medical facilities are available on the island.
Do you arrange airport transfers?
Transfers are arranged via speedboat at a supplement of USD 250 per adult and USD 125 per child (ages 4–11.99).
Do you have luggage service?
Yes, luggage assistance is available.
Is shisha allowed?
Smoking Shisha is not allowed in the villa for safety reasons. Smoking Shisha is allowed only in Lazuli.
Is smoking allowed in the resort?
Smoking is allowed at designated public areas. Smoking is not allowed inside the villa, however can smoke outside on the deck.
Can I bring my pet?
Pets are not allowed at the resort.
Can I use the spa facilities?
Yes, spa facilities are available. Treatments are subject to charges.
Is there a fitness area?
Yes, the resort has a gym, open 24/7.
What are the breakfast hours and prices?
Breakfast is included in published rates. Timings are typically from 07am to 10:30am.
Is room service available? What are the hours?
Yes, room service is available until midnight.
Is laundry service available at the resort?
Yes, laundry service is available and subject to charges.
What are the kids entertainment options?
Children can enjoy daily activities, beach games, supervised play sessions, and access to the Kids’ Club with age‑appropriate programs.
Is babysitting available?
Babysitting services are available upon request.
About the villas
What amenities are provided in the villas?
Tea/coffee setup with Nespresso & TWG teas and Codage bath amenities are provided in all villas.
Is there a minibar in the villa?
Yes, a minibar is available in the villa, subject to charges based on the menu.
Are any of the villas wheelchair-accessible?
Yes, the resort offers one wheelchair‑accessible villa.
Do the villas have a balcony or terrace?
Yes, all villas feature an outdoor terrace.
Are cribs or extra beds available?
Yes, cribs or extra beds are available upon request and subject to availability.
Are there villa with connecting doors for families?
Yes, connecting villas are available for families.
Is there a safe in the villa?
There is a personal safe provided at no charge in your villa. The Resort accepts no responsibility for any valuables not locked in your safe.
Can I reserve a specific villa?
Every effort shall be made to accommodate your request; however, there is no guarantee, and this is subject to availability upon arrival.
What kind of electrical sockets do you have in the villas?
Electricity is 220 Volts, 50 Hz. Electrical outlets accommodate standard UK style 3 flat pin plugs.
Restaurants & Bars
What on-site dining options are available, and how can I make a reservation?
Dining options are available at our restaurants and bars. Reservations can be made directly via your villa host.
What signature pool do you offer? What are the views like?
The resort features a signature pool and social spaces offering panoramic ocean views and vibrant island scenery.
Are there special events at the restaurants and bars?
Yes, themed nights are hosted at the restaurant and bar.
Can guests upgrade their meal plan?
Yes, if you wish to upgrade your meal plan on arrival, please discuss with your Guest Experience Maker.
Do you have a children's menu?
Yes, a children’s menu is available.
Do you accommodate dietary restrictions?
We cater to Halal and Kosher special dietary needs. Do let us know well in advance to ensure proper preparation of special meals for every guest.
Do you offer vegetarian/vegan options?
Yes, vegetarian and vegan options are available — just ask your server.
Can allergies or food intolerances be accommodated?
Yes, our team can accommodate allergies and food intolerances with advance notice, simply inform us during reservation or at check‑in.
Are there any gluten-free dishes?
Yes, gluten‑free dishes are available upon request, simply inform us during reservation or at check‑in.
Is there a gala dinner charge?
New Year Gala Supplement on 31st December is applicable. For more details, please reach out to our Reservations team.
Events & Weddings
I’m celebrating a wedding. Can the resort help with arrangements?
Yes, our team can assist with wedding arrangements, including venue setup, dining, and personalized services.
I'm planning an event. Can the resort help with arrangements?
Yes, we can help organize events with tailored arrangements to suit your requirements.
What is the maximum capacity of your largest event space?
Our largest event space can accommodate up to 20 guests.
Do you offer outdoor venues for events or ceremonies?
Yes, outdoor venues are available for events and ceremonies, offering stunning island views.
Is it possible to book the entire event area or the resort exclusively?
Yes, it is possible to book the entire event area or reserve the hotel exclusively, subject to availability and terms.
What technical and AV equipment is included in your meeting packages?
Meeting packages include essential technical and AV equipment, projectors, screens, sound systems, microphones, and Wi‑Fi connectivity.
Activities
Can I hire a bike?
Yes, bicycles are available for hire.
Is there a jogging trail that starts right at the resort?
Yes, a jogging trail starts directly from the villa.
What places do you recommend visiting in the area?
We recommend exploring nearby attractions such as Crossroads and Male City.
What shopping options are there in the area?
Shopping options are available in the resort and surrounding area.
What activities does the resort offer?
Our offerings include a main pool, fitness hub, yoga and fitness classes, beach volleyball, snorkeling, and non‑motorized water sports.
How close is the resort to the beach, and what beach access or services are available?
The resort has its own private beach with direct access and services.
Is there an entertainment program?
Yes, we offer daily and weekly entertainment programs.
Are towels available at the resort for the beach / swimming?
Fresh towels are readily available at Lazuli Beach Pool, please enjoy at your leisure.
Is SO/ Maldives good for a romantic weekend?
Yes, the hotel is perfect for a romantic weekend, with private villas, private dinner, ocean views, and experiences designed for couples to relax, reconnect, and celebrate love.
Is SO/ Maldives a good choice for a vacation?
Yes, the hotel is an excellent choice for a vacation, offering beachfront access, diverse dining, wellness experiences, and activities for couples, families, and solo travelers alike.
Is SO/ Maldives suitable for solo travellers?
Yes, the hotel is suitable for solo travellers, offering a safe, welcoming environment with plenty of activities, wellness options, and opportunities to explore at your own pace.
Is SO/ Maldives suitable for business travellers?
Yes, the hotel is ideal for business travellers, located near the airport, with high‑speed connectivity, meeting facilities, and a professional environment complemented by the comforts of a luxury stay.
Is SO/ Maldives family-friendly?
Yes, the hotel is family‑friendly, with spacious villas, kid‑focused activities, and dining options for all ages, plus the convenience of being near the airport.
What should I pack for a trip to SO/ Maldives?
Sunscreen, hat, sunglasses, insect repellent, GoPro, and a light shawl for evenings.
What is the weather like at SO/ Maldives?
Tropical climate year‑round, 23°C – 32°C. Rainy season is usually from May – Oct, dry season from Nov – Apr.
Can I fly drones at the resort?
Unauthorized drone use is prohibited without written approval.
Can I book third party boat for excursions?
We do not allow third-party boats for excursions. You may contact your Guest Experience Maker to book excursions.
How can I tag SO/ Maldives on social media?
Instagram: @so.maldives | Facebook: @SOMaldivesResort | Hashtag: #SOMaldives #SO
Still got a question?
If you haven’t found the answer you need, fill out the enquiry form and we’ll get back to you as soon as possible.