SO/ Bangkok
Frequently Asked Questions
General Questions
How can I make a reservation at your hotel?
Reservations can be made directly through the SO/ Bangkok website, through ALL – Accor Live Limitless, or by contacting the hotel directly at +66 (0) 2624 0000 or H6835@so-hotels.com. Booking direct is recommended for access to the latest available offers and hotel information.
What is your cancellation policy?
Cancellation policies vary depending on the rate or package booked. Some promotional or advance-purchase rates may be non-refundable, while flexible rates may allow changes or cancellations within a specified period. Please refer to the terms and conditions shown at the time of booking.
How can I modify or cancel an existing reservation?
If you booked directly with SO/ Bangkok or through ALL, you can manage your reservation through the booking channel used or contact the hotel for assistance. If you booked through a third-party website or travel agent, please contact that provider directly.
How can I pay?
SO/ Bangkok accepts major credit cards and cash payments at the hotel, as well as other payment methods supported through the booking platform. Payment terms may vary depending on the rate or package selected.
Is breakfast included? How much does it cost?
Breakfast inclusion depends on the room rate or package booked. If breakfast is not included, it can be added separately. Please refer to your booking confirmation or contact the hotel for the current breakfast rate.
Why should I book directly on so-hotels.com? Isn’t it cheaper elsewhere?
Booking directly through so-hotels.com gives you access to the hotel’s latest rates, offers and package information, while also allowing our team to assist you directly with your reservation and stay preferences. Members of ALL – Accor Live Limitless may also enjoy applicable member rates and benefits when booking through eligible Accor channels.
Does the hotel offers/accepts gift cards?
Gift cards and vouchers are available for purchase through the MySO website at my.so-bangkok.com. Please refer to the individual voucher terms and conditions for validity, inclusions and redemption details.
How can I redeem a promo code?
Enter your promotional code in the relevant field when making your reservation online. Promotional codes are subject to their individual terms, validity dates, eligible room types and availability. If you experience any issues, please contact the hotel for assistance.
Is a deposit required at check-in?
Yes. A deposit may be required at check-in to cover incidental charges during your stay. The amount may vary depending on the length of stay and booking conditions, and any unused balance will be returned according to the hotel’s payment and refund procedures.
What loyalty or membership programme does SO/ Bangkok offer?
SO/ Bangkok participates in ALL – Accor Live Limitless, Accor’s global loyalty programme. Eligible members can earn and redeem Reward points and enjoy benefits according to their membership status. SO/ Bangkok also participates in applicable ALL Accor+ Explorer dining and stay benefits, as well as Dis-loyalty, Ennismore’s travel and food membership programme, with benefits available according to the applicable membership terms and conditions.
Do you recommend pre-booking all dining and leisure prior to arrival?
Advance reservations are recommended, particularly for popular restaurants, brunches, rooftop dining, spa treatments and special events. This is especially advisable during weekends, public holidays and peak periods to secure your preferred date and time.
What is your policy regarding children staying at the hotel?
Children are welcome at SO/ Bangkok. Children under 12 years may stay free when sharing existing bedding with a parent or guardian. Baby cots are available free of charge for children aged 0–2 years, subject to availability. Guests aged 12 years and above are charged as adults. Extra beds are available on request, subject to availability, and an additional charge applies.
I haven’t received my invoice. What should I do?
Please contact SO/ Bangkok at H6835@so-hotels.com with your name, stay dates and reservation details, and our team will assist you with the invoice. If your booking was made and paid through a third-party provider, the invoice may need to be requested directly from that provider.
What sustainability initiatives undertakes the hotel to reduce its environmental impact?
SO/ Bangkok is proud to be Green Key certified, an internationally recognized eco-label awarded to hotels that meet defined environmental and sustainability standards. To learn more about the Green Key certification and its measures, please visit www.greenkey.global.
What identification is required at check-in?
Guests are required to present a valid government-issued photo ID or passport at check-in. The name on the identification should match the reservation. A valid credit card may also be requested for payment, guarantee or incidental charges.
What identification is required at check-in?
Guests are required to present a valid government-issued photo ID or passport at check-in. The name on the identification should match the reservation. A valid credit card may also be requested for payment, guarantee or incidental charges.
Do you offer group rates or event bookings?
Yes. SO/ Bangkok welcomes group stays, corporate bookings, meetings, weddings and private events. Our Sales and Events teams can assist with accommodation blocks, venue selection, catering, event setup and other requirements. For enquiries, please contact H6835@so-hotels.com.
About the hotel
When is the reception available?
Our Reception team is available 24 hours a day, 7 days a week to assist you throughout your stay.
What time is check in / out?
Check-in is available from 3pm, and check-out is until 12pm noon. Early check-in and late check-out are subject to availability.
Do you have Wi-Fi?
Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms and public areas.
How do I get there?
SO/ Bangkok is located at 2 North Sathorn Road, Bangrak, on the corner of North Sathorn and Rama IV roads, opposite Lumphini Park. MRT Lumphini is approximately a 3-minute walk away, while BTS Sala Daeng is around a 15-minute walk. The hotel is approximately 45 minutes by car from Suvarnabhumi International Airport and around 35 minutes from Don Mueang International Airport, depending on traffic.
Where can I park?
Private indoor parking is available on site at SO/ Bangkok. Parking is complimentary for hotel guests with a valid parking validation.
Can I reserve parking?
Parking is available on site for hotel guests and visitors, subject to availability. For specific parking requirements or arrangements, please contact the hotel in advance.
Does the hotel have an electric car charging point?
Yes. Electric vehicle charging is available on the 2nd floor of SO/ Bangkok.
Do you offer valet parking?
Yes. Valet parking is available at SO/ Bangkok for the convenience of our guests and visitors, and the service is complimentary.
Do you arrange airport / train station transfers?
Yes. Private transportation and transfer arrangements can be requested through our Concierge team, subject to availability and additional charges. Please contact the hotel in advance at H6835@so-hotels.com with your travel details so the team can assist with the most suitable option.
Do you have luggage service?
Yes. Porter and luggage assistance are available for hotel guests. Our team can assist with your luggage upon arrival and departure.
Is smoking allowed in the hotel?
SO/ Bangkok offers non-smoking guest rooms. For guests who wish to smoke, a designated smoking area is available at The Cloud Room on the 9th floor, where the hotel lobby is located.
Can I bring my pet?
No. Pets are not permitted at SO/ Bangkok.
Can I use the spa facilities?
Yes. SO/ SPA is located on the 11th floor and is open daily from 10am – 10pm. Spa treatments are available by appointment, and advance reservations are recommended. Additional charges apply.
Is there a fitness area?
Yes. SO/ FIT is located on the 10th floor. It is open from 6am – 10pm, with 24-hour access for in-house guests.
What are the breakfast hours and prices?
Breakfast is served at Red Oven from 6am – 10:30am daily. Breakfast is available as a buffet and may be included depending on your room package; otherwise, an additional charge applies. Please contact the hotel for the latest breakfast price.
Is room service available? What are the hours?
Yes. 24-hour room service is available at SO/ Bangkok, offering a selection of meals, snacks and beverages throughout the day and night. Please refer to the in-room dining menu for the available selection.
Is laundry service available at the hotel?
Yes. Laundry, dry-cleaning and ironing services are available for hotel guests. Additional charges apply.
About the rooms
What amenities are provided in the rooms?
Guest rooms and suites at SO/ Bangkok are equipped with a range of modern comforts, including complimentary Wi-Fi, air conditioning, a flat-screen TV, coffee and tea-making facilities, bath amenities, bathrobes and slippers, a minibar, an in-room safe and a work area. Amenities may vary slightly depending on the room or suite category.
Is there a minibar in the room?
Yes. Guest rooms and suites include a minibar. Selected items may be chargeable depending on the room package and consumption.
Are any of the rooms wheelchair-accessible?
Yes. SO/ Bangkok offers accessible room options for guests with reduced mobility, subject to availability. We recommend contacting the hotel in advance so our team can confirm the most suitable room and any specific accessibility requirements.
Do the rooms have a balcony or terrace?
No. Guest rooms and suites at SO/ Bangkok do not feature private balconies or terraces. Depending on the room category, guests can enjoy views of the city or Lumphini Park from their room.
Are cribs or extra beds available?
Yes. Baby cots and extra beds may be available upon request, subject to room type, occupancy limits and availability. Additional charges may apply for extra beds.
Are there rooms with connecting doors for families?
Yes. Connecting room options may be available for families, subject to room category and availability. We recommend requesting this arrangement in advance when making your reservation.
Is there a safe in the room?
Yes. All guest rooms and suites are equipped with an in-room safe for storing valuables during your stay.
Restaurants & Bars
What on-site dining options are available, and how can I make a reservation?
SO/ Bangkok offers a variety of dining and drinking experiences throughout the hotel. Enjoy international cuisine at Red Oven, Japanese favourites at SOSHI, cocktails and light bites at FLOOR/9, Riviera-inspired dining at Iris & Wild Iris, and handcrafted chocolates and pastries at Chocolab. Reservations can be made online through the restaurant booking links or by contacting the hotel directly
What social spaces do you offer? What are the views like?
SO/ Bangkok offers several distinctive spaces overlooking Lumphini Park and the Bangkok skyline. The Water Club on the 10th floor features an infinity pool and relaxed poolside setting, while Iris & Wild Iris on the 29th and 30th floors offer rooftop dining, cocktails and panoramic city views. FLOOR/9 provides a relaxed social setting for drinks, light bites and casual gatherings.
Are there special events at the restaurants and bars?
Yes. SO/ Bangkok regularly hosts seasonal dining experiences, themed dinners, brunches, live entertainment and special events across its restaurants and bars. Highlights may include SO Sunday Brunch at Red Oven, Nonna’s Brunch at Iris, rooftop events and other seasonal activations. Please check our latest offers or contact the hotel for the current schedule.
Can I come by your restaurants and bars for lunch even if I'm not a hotel guest?
Yes. Our restaurants and bars welcome both hotel guests and outside visitors. Availability and opening hours vary by venue, so advance reservations are recommended.
Can I have breakfast at Red Oven even if I'm not a hotel guest?
Yes. Outside guests are welcome to enjoy breakfast at Red Oven, subject to availability. Breakfast is served daily from 6am to 10am. Advance reservations are recommended during busy periods.
Are pets allowed at the restaurants and bars?
Pets are generally not permitted inside the hotel’s restaurants and bars. Guests travelling with service animals are advised to contact the hotel in advance so our team can assist with the arrangements.
Do you offer vegetarian/vegan options?
Yes. Vegetarian and vegan options are available across selected restaurants and menus at SO/ Bangkok. Please let our team know about your dietary preferences when making your reservation so we can recommend suitable dishes.
Can allergies or food intolerances be accommodated?
Yes. Our culinary team will do its best to accommodate food allergies and intolerances. Please inform us of any dietary requirements when making your reservation and again upon arrival so our team can assist you appropriately.
Are there any gluten-free dishes?
Yes. Gluten-free options are available across selected menus. Please inform the restaurant team of your dietary requirements when booking so we can advise you on the most suitable choices.
Events & Weddings
I’m celebrating a wedding. Can the hotel help with arrangements?
Yes. SO/ Bangkok has a dedicated Events & Weddings team to assist with every detail of your celebration, from venue selection and catering to event setup and other arrangements. Our team can tailor the experience to suit your style, requirements and budget.
I'm planning an event. Can the hotel help with arrangements?
Yes. Our experienced Events team can support a wide range of occasions, including corporate functions, meetings, press conferences, social celebrations, private parties and weddings. We can assist with venue setup, catering, AV requirements and other event arrangements. For enquiries, please contact H6835@so-hotels.com.
What is the maximum capacity of your largest event space?
Our largest event space, the Ballroom, measures 380 sqm and can accommodate up to 400 guests, depending on the event setup and configuration.
Do you offer outdoor venues for events or ceremonies?
Yes. SO/ Bangkok offers a variety of distinctive outdoor spaces, including poolside and rooftop venues with views over Lumphini Park. These spaces are suitable for corporate functions, cocktail receptions, private celebrations, weddings, ceremonies and other special occasions. Our Events team can recommend the most suitable venue and setup based on your requirements.
Is it possible to book the entire event area or the hotel exclusively?
Yes. Our experienced Events team can support a wide range of occasions, including corporate functions, meetings, press conferences, social celebrations, private parties and weddings. We can assist with venue setup, catering, AV requirements and other event arrangements. For enquiries, please contact H6835@so-hotels.com.
What technical and AV equipment is included in your meeting packages?
Our meeting packages include standard AV equipment appropriate to the selected meeting room and event setup. Additional equipment and technical support can also be arranged upon request, including microphones, projectors or screens, sound systems and other production requirements. Our Events team will recommend the most suitable setup based on your event needs.
Activities
Can I hire a bike?
Complimentary bicycles are available for in-house guests, exclusively for use at Lumphini Park, subject to availability. If you would like to cycle elsewhere in Bangkok, our Concierge team will be happy to recommend nearby bicycle rental options and assist with local cycling information.
Is there a jogging trail that starts right at the hotel?
Yes. Lumphini Park is located directly opposite SO/ Bangkok and is one of the city’s most popular places for walking and jogging. Guests can easily access the park for an early-morning run or an evening stroll.
What places do you recommend visiting in the area?
SO/ Bangkok is ideally located for exploring the city. Nearby highlights include Lumphini Park, One Bangkok, Dusit Central Park, Silom and Sathorn, while attractions such as the Chao Phraya River, Bangkok’s historic temples and the Siam shopping district are within easy reach. The hotel is just a short walk from MRT Lumphini, with BTS Sala Daeng also accessible on foot, making it convenient to explore Bangkok by public transport. Our Concierge team can also provide personalised recommendations and assist with transportation.
What shopping options are there in the area?
Guests have easy access to a wide range of shopping destinations. One Bangkok and Dusit Central Park are both nearby, while Silom, CentralWorld, Siam Paragon and the wider Siam shopping district are also easily accessible from the hotel. Bangkok also offers local markets, boutiques and lifestyle stores for guests looking for something different.
Is SO/ Bangkok good for a romantic weekend in Bangkok?
Yes. SO/ Bangkok is an excellent choice for a romantic city escape, with rooms and suites overlooking the city or Lumphini Park, rooftop dining at Iris & Wild Iris, treatments at SO/ SPA, and an infinity pool overlooking the park. Couples can enjoy everything from relaxed daytime moments to dinner and drinks above Bangkok.
Is SO/ Bangkok a good choice for a city break?
Yes. Located between Sathorn and Lumphini Park, SO/ Bangkok offers convenient access to dining, shopping, nightlife and many of Bangkok’s key attractions. Guests can combine exploring the city with time at the pool, spa, fitness centre, restaurants and rooftop venues.
Is SO/ Bangkok suitable for solo travellers?
Yes. Solo travellers can enjoy a comfortable and convenient stay with easy access to Bangkok’s business, dining and lifestyle districts. The hotel also offers a variety of restaurants, bars, wellness facilities and social spaces to enjoy throughout the stay.
Is SO/ Bangkok suitable for business travellers?
Yes. SO/ Bangkok is well suited to business travellers, with a central location close to Sathorn, comfortable rooms and suites, meeting and event facilities, dining options, high-speed internet access and spaces to relax or work between appointments.
Is SO/ Bangkok a family-friendly hotel?
Yes. Families are welcome at SO/ Bangkok. Selected room categories can accommodate families, and extra beds or connecting-room arrangements may be available depending on the room type and availability. The hotel also offers a variety of dining options and leisure facilities suitable for families. We recommend contacting the hotel in advance so our team can help arrange the most suitable stay.
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