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Legal Notice

Last Updated: 1 May 2023

Ennismore Holdings Limited is a private limited company, registered with Companies House in the United Kingdom under company number 13348771 (VAT number 138-960-482), whose registered office is located at 20 Old Bailey, C/O Withers Llp, London, EC4M 7AN, England (“Ennismore“).

For the purposes of this policy, Ennismore includes its affiliates.

Ennismore operates this website so-hotels.com (the “Site“).

By accessing this Site, the user accepts the following terms and conditions of use (the “Terms of Use“).


This Site is edited by Ennismore Lifestyle Group Limited.


This Site is hosted by Ennismore Lifestyle Group Limited.


Ennismore permits access to the Site to you on a temporary basis.

Ennismore reserves the right to withdraw your access to the Site without notice.

Ennismore will not be liable if for any reason the Site and content is unavailable at any time or for any period.

From time to time, Ennismore may restrict access to some parts of the Site, or the entire Site.

Ennismore does not guarantee that the Site will be secure or free from bugs or viruses. You should use your own virus protection software.

Your right to access and use the Site will be terminated immediately if you breach any of these Terms.


For more information on how Ennismore handles your personal data please see our privacy policy.


The Site’s presentation and each element, including the domain name, trademarks, logos, brand names, drawings, illustrations, photographs, texts, graphics and other files found on this Site, are protected by intellectual property laws and belong to Ennismore or have been authorised for the use of Ennismore.

No element found on the Site may be copied, reproduced, modified, reissued, loaded, altered, transmitted or distributed in any way whatsoever or in any form whatsoever, either partially or fully, without the prior written authorisation of Ennismore, except in the case of strictly personal, private and non-commercial use, without changing the current elements on the Site.

The following must accompany all full or partial copies of the Site’s content

Copyright Ennismore Holdings Limited. The photographs used on so-hotels.com are non-binding.

Any other use of the content of the Site without express authorisation would be considered an infringement of Ennismore’s intellectual property rights.


All clients, customers, prospects and partners have the non-exclusive, untransferable and inalienable personal right to view the information found on the Site for their own needs.

They may extract and/or reuse part of this Site’s content for personal viewing purposes, as long as this extraction and/or reuse does not concern a substantial (either in terms of quality or quantity) portion of the Site’s content. Moreover, it is prohibited to extract and/or reuse any of this Site’s content repeatedly, even if the content is not substantial.

Any full or partial reproduction of the Site for other means is strictly prohibited by intellectual property law. It is also prohibited to communicate to the public all or part of the Site’s content, in any form and to any audience whatsoever.

In particular, it is strictly prohibited to use this Site’s content for commercial purposes.


All of the information accessible through this Site is provided “as is” for general information only. Ennismore gives no explicit or implicit guarantees and assumes no responsibility for the use of this information.

The user has sole responsibility for the use of this information.

Ennismore reserves the right to edit this information at any time, in particular through updates to the Site.

The user undertakes not to transmit any information on this Site that would involve civil or legal liability and, in this respect, undertakes not to divulge any information that is illegal, libellous or against public order through this Site.

Ennismore does everything within its means to provide its users with the available information and/or tools that have been verified, but it cannot be held responsible for any errors, for a lack of available information and/or for the presence of viruses on the Site.

Sites that are external to Ennismore group with hyperlinks to this Site are not subject to the control of Ennismore, which, as a consequence, declines all responsibility for their content. The user assumes full responsibility for use of these Sites.


For more information on the Ennismore Cookie Policy, please see here.


The creation of hyperlinks to the Site requires the prior written consent of Ennismore.


Ennismore may update and change the Site from time to time to reflect changes to the services, users’ needs, changes in the law, regulatory requirements and our business priorities, which may also require changes to these Terms.

Every time you wish to use this Site, please check these Terms to ensure you understand the terms that apply at that time.


For any comments on how the Site works, please write to legal@ennismore.com.


Any messages sent through the Internet Site are subject to interception and cannot be guaranteed as confidential until they reach us.


For more information on the photographs used on the Site, please see the following:

SO/ Vienna

  • Mila Zytka
  • Gilles Trillard
  • Rafaela Pröll
  • Abacapress Didier Delmas
  • Vincent Thibert
  • Martin Weilguny
  • Filmspektakel (Timelapse Video)
  • Nuriel Molcho

SO/ Paris

  • Gaelle Le Boulicaut (bedrooms & suites + lobby + Spa Maison CODAGE + Ô Zenhit sports and fitness club)
  • Romain Ricard (Bonnie restaurant – bar – club)
  • Jeremie Leon (SO/ Paris exterior & building)
  • Hughes Lawson Body (Staff)

SO/ Dubai

  • Natalee Cocks

SO/ Sotogrande

  • Coke Bartrina
  • Agustina Reta
  • Javier Gavill
  • Courtney Scott
  • Thomas Andersen

The below links lead to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.

The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.


These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

The choice of governing law shall not restrict you of any protections you are granted by law in the country you are from.


After having appealed to Customer Service or the Establishment to try to resolve the dispute amicably, and in the event of a negative answer or the absence of an answer within sixty (60) days from the referral, the Customer can contact the Mediator for Tourism and Travel – BP 80303 – 75823 Paris Cedex 17 for the Ennismore group subsidiary and managed hotels and for the Ennismore franchised hotels that have decided to resort to the Mediator for Tourism and Travel.

Ennismore also informs the Customer of the existence of a European Online Dispute Resolution (“ODR“) Platform to which the Customer may resort. The Customer may access it at the following link: http://ec.europa.eu/consumers/odr/ .


The Site leads to machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily. https://www.cigna.com/legal/compliance/machine-readable-files

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